General FAQ

Technician and Reporting FAQ

Q: How do technicians edit reports after submitting them?
A: To maintain Quality Management System standards, technicians cannot edit their submitted reports directly. The report must be rejected back to the technician for revision. Alternatively, back office users can edit reports manually in Reports › Edit.

Q: A technician cannot see any projects; what’s wrong?
A: Ensure the technician is properly assigned to the project within a job slot in the Project Planner.

Q: A technician’s mobile app isn’t working properly; how do I troubleshoot it?
A: First, confirm they’re using the latest app version. Have them check the app store for updates before continuing troubleshooting.

Q: A technician selected the wrong turbine, site, or project in a submitted report, how do I fix it?
A: Go to Reports › Edit › Location Edit (top-right corner) and update the location details.

Q: I can’t find a report that a technician says they submitted, what should I do?
A: If filtering doesn’t help, consider these common causes:

The technician submitted the report with poor or no internet connection and hasn’t reopened the app while connected to sync it.

The wrong target location (e.g., turbine pad number) was selected. Check other reports submitted on the same dates, the missing one might be saved under a different location name. Use timesheets to confirm where the technician worked.

The report was deleted. To check:

Go to Reports › Filter › Show Deleted (bottom of the filter sidebar).

Review deleted reports to confirm.
It’s also possible that the report was never submitted on the technician’s device.

Q: A report is stuck in “Pending” on the technician’s mobile app; what should I do?
A: Reload the page with a stable internet connection. If the report includes large attachments (videos, high-resolution images, or heavy files), bandwidth can affect submission. If the issue persists, contact Twindo Support for help.

Q: Why can’t technicians see their tasks in timesheets?
A: Technicians only see tasks within live job slots. Check that:

The technician is added to the correct job slot.

The job slot’s date range is still valid; extend it if expired.

Q: Why don’t technicians see updated project data on the mobile app?
A: They need to open and sync the app with an internet connection after updates are made in the web platform.

Q: How can technicians access documents or historical reports offline?
A: They should first open and view the documents or reports online. Once viewed, these files are stored locally and will remain available offline.

Q: A technician cannot log in on mobile, what should I do?
A: Verify that all login details are correct and that there are no extra spaces before or after text fields.

Q: Technicians can’t log in to the web app, how can I help?
A: Technicians currently have access only to the mobile app. However, special technicians can be granted web access by assigning additional permission groups in their profile edit page.
Caution: granting web access may expose sensitive data. A dedicated technician web portal will be available in the future.

Q: How do I enable Dark Mode on the Planboard or Analytics pages?
A: The Planboard and Analytics boards currently perform best in Light Mode.

Q: How to troubleshoot a failed report with videos attached?
A: Ensure all videos are MP4 format and under 50 MB in size. Larger files or unsupported formats can cause submission errors.
The Twindo team is working on expanding supported formats and file size limits in future updates.

Q: Technicians struggle with forms that have many required fields or confusing structures; what should I do?
A: The form template structure may need optimization. Review it with senior technicians or contact the Twindo team for guidance, we can share example templates and best practices based on field data experience.

Q: What’s the difference between Skills and Certificates in Twindo?
A: Skills cover both hard and soft competencies used in the field, including training certifications, leadership skills, experience levels, and client-facing abilities. They act as your organization’s centralized skills repository.
These definitions will continue to evolve, feel free to share feedback to help refine them.

Q: Where can I download the Twindo mobile app?
A: You can download Twindo for free from official app stores:

iPhone (App Store): https://apps.apple.com/nl/app/twindo/id6449618251?platform=iphone

Android (Google Play): https://play.google.com/store/apps/details?id=com.twindo.mobile&hl=nl